1. Quotes and bookings
Quotes are based on the information provided by the customer and may be adjusted if the property condition, size, access or requested scope materially differs from the information supplied. A booking is confirmed when we accept the requested date and scope.
2. Access and utilities
The customer is responsible for arranging safe access to the property and ensuring water and electricity are available where reasonably required for the service.
3. Scope of work
We perform the cleaning items included in the agreed quote. Items outside that scope, specialist restoration, hazardous materials, high-access work or repairs are not included unless separately agreed.
4. Re-clean support
Eligible bond-clean bookings may receive 7-day re-clean support for cleaning issues within the original agreed scope, subject to the separate Re-clean Policy.
5. Bond outcomes
We do not control the decisions of landlords, property managers or tenancy authorities and therefore cannot guarantee the return of a rental bond.
6. Payment
Payment instructions and accepted payment methods are provided after the booking or quotation is confirmed. Unless otherwise agreed, payment is due in accordance with the invoice or booking confirmation.
7. Changes and cancellation
Changes and cancellations are handled under our Cancellation Policy.
8. Liability
Nothing in these terms excludes rights that cannot lawfully be excluded under Australian Consumer Law. To the extent permitted by law, we are not responsible for pre-existing damage, normal wear and tear, permanent staining, deterioration or defects unrelated to our cleaning work.
Contact: 0416 741 493 · aussiebondcleanexperts@gmail.com
Last updated: 11 September 2026.